The company's CEO is responsible for complaints. Complaints should be submitted in writing to Oberon Insurance Intermediation AB, Hovslagargatan 5, Stockholm, or via email addressed to mats.ronneskog@oberoninsurance.com

Customers can expect a response within 30 days from the date the written
complaint is received by the company. The complaint will be answered in writing, and if the company cannot respond within 30 days, the customer will be informed in writing about the handling of the complaint and when a reply can be expected.

If the customer is not satisfied, guidance can be sought from Konsumenternas
Bank- och Finansbyrå, Konsumenternas Försäkringsbyrå, Konsumentverket, or municipal consumer guidance services.